Login | New user

Cancellation and refund policy

Return & Exchange Policy

At The Carpet Cellar, your satisfaction is of the utmost importance to us. Each of our offerings has been chosen with care to meet our highest standards and this tradition has assured us a loyal customer base since our inception. If, for some reason, you are not satisfied with your purchase, please return it to The Carpet Cellar in the same condition in which it was received, and we will gladly exchange the same as per your requirement. To help us provide you the best service, we would appreciate if the following guidelines are kept in mind while exchanging any product-:

How to Return Merchandise

  • Items may be exchanged within 7-14 days upon delivery for a full exchange of the purchase price. Prior to returning the product, please email us at [email protected] with the details of your purchase and the reason for your exchange. In case of a problem or issue, we welcome your feedback and will work on improving the highlighted problem. Once your order has been verified, we shall provide you with a return number to be used on your return shipment. Please note that it is the customer’s responsibility to arrange for the return shipment and incur the cost of such a shipment.
  • Items returned within this time period will be exchanged for the full value
  • For gifts that are returned, we can issue a store credit only, or exchange the item within 7-14 days of purchase in the exact same condition as purchased.
  • Items can be brought in physically to our store at – 1 Anand Lok, Khelgaon Marg, New Delhi-110049
  • You may ship the merchandise back to The Carpet Cellar, 1 Anand Lok, Khelgaon Marg, New Delhi -110049 to the attention of “Cellar Internet Store”..

Cancellation Policy

  • Cancellations will be considered only if the request is made within 48 hours of placing an order. However, the cancellation request will not be entertained if the order has been initiated and is in the possession of our shipping partner.
  • No cancellations are entertained for custom designed orders and products.